Knowledge Hub – Insights, Customer Cases, and Expert Articles

Dataverse and SQL Server both store structured data, but they are built for different needs. This article explains when to use each and when it makes sense to use both. 

Security roles are the main mechanism Dataverse uses to control who can do what with data. This article explains how roles, privileges, and access levels work in practice.

Microsoft has introduced an open-source Agent Framework, a unified SDK and runtime for multi-agent AI across Python and .NET, built on open standards like MCP, A2A, and OpenAPI. It unifies the strengths of Semantic Kernel and AutoGen, so teams can go from local prototypes to Azure AI Foundry Agent Service and Microsoft 365 which is a strategic shift toward a single, modern stack for agentic applications.

In a digital-first business, it’s impossible to build effective cybersecurity if we don’t first understand how strong and exposed the current security really is. Knowing security posture means knowing where we are vulnerable, how prepared we are, and where to invest next. In this context, a measurable “security score” like Microsoft Secure Score gives leaders a simple, actionable way to assess their posture, close gaps, and track progress over time. 

As cyber threats grow more sophisticated, many organizations are looking to consolidate and simplify their security stack rather than maintain a patchwork of tools. Microsoft Defender addresses this need by providing built‑in, layered protection on Windows and extending that protection across email, identities, cloud apps, IoT/OT, and multi-cloud environments.

As insider risks increasingly impact organizations, businesses are paying more attention to internal threats and allocating more resources to protect sensitive data. This growing focus has driven the development of comprehensive solutions to detect, analyze, and respond to insider risks effectively. Microsoft Purview Insider Risk Management helps organizations address these challenges with policy-driven monitoring, HR context integration, and actionable insights. 

As insider risks increasingly impact organizations, businesses are paying more attention to internal threats and allocating more resources to protect sensitive data. This growing focus has driven the development of comprehensive solutions to detect, analyze, and respond to insider risks effectively. Microsoft Purview Insider Risk Management helps organizations address these challenges with policy-driven monitoring, HR context integration, and actionable insights.   

Servers spanning multiple datacenters, Kubernetes clusters across different cloud providers, databases remaining on-premises for compliance. For most CTOs and IT leaders, this isn't a hypothetical scenario but daily reality. Azure Arc changes the equation by projecting all these resources into a single control plane, enabling management through Azure regardless of where workloads actually run.

As AI adoption accelerates across industries, the risks associated with bias, privacy, and lack of transparency become harder to manage. Responsible AI provides a structured approach to developing and using AI systems in a way that aligns with ethical values, legal expectations, and business objectives. For enterprise leaders, Responsible AI is increasingly a strategic requirement rather than a technical afterthought. 

AI agents are evolving from simple chatbots into embedded collaborators within everyday workflows. At Ignite, Microsoft introduced Work IQ, Fabric IQ, Foundry IQ, and Agent 365 to give these agents context and governance, while Microsoft Agent Factory enables enterprises to scale from experiments to production-ready deployments. 

In 2025, Microsoft 365 Admin Center is no longer just a place to “set things up”; it is the main control hub for how Microsoft 365 is run and governed. Admins still get a single web interface to manage users, licenses, apps, and security, but now with richer, AI-aware capabilities. New features are created that make it easier to govern Copilot, retire legacy integrations safely, and fine‑tune how users find information. 

Microsoft Ignite 2025 brought major announcements for security teams. This year's focus: empowering customers with advanced features within their existing Microsoft tools, which can significantly strengthen your security operations.  This report outlines the new features and updates unveiled at Ignite 2025 for Microsoft Defender. Each section below offers structured overviews of these features, explaining what they are, their purpose and capabilities, and their impact on organizational security and compliance. 

This is part 2 of showing what Microsoft Ignite 2025 spotlighted, with major cloud security advancements for Microsoft Defender, focusing on unified management, serverless protection, and expert-led services, these updates empower organizations to secure cloud-native applications, enforce compliance, and respond rapidly to evolving threats all from a single integrated platform.

Your organization likely has more AI agents running today than you realize. Without proper governance, these autonomous systems create blind spots and security risks that rival any human user account.  Microsoft Entra Agent ID solves this by treating AI agents as first-class identities within your Azure infrastructure, giving you the visibility, control, and audit capabilities you need to scale AI safely.

Microsoft 365 Agents Toolkit takes Teams Toolkit to the next level, giving developers everything needed to create powerful agents and apps for Copilot, Teams, and the full Microsoft 365 ecosystem. From zero-config Graph access to secure identity and reusable skills, it simplifies enterprise-ready AI development. This guide covers the MCP Server bridge, key benefits, deployment options, and quick start steps. 

Azure Monitor Agent represents a shift in how organizations monitor their infrastructure. It collects monitoring data from virtual machines and delivers it to Azure Monitor for use by services like Microsoft Sentinel and Microsoft Defender for Cloud. This guide explains what AMA is, how it handles data collection.

Microsoft unveiled key Microsoft Defender enhancements at Ignite 2025, emphasizing proactive protection, rapid recovery, and expanded legacy system coverage. Among these, predictive shielding stands out as the most significant proactive security advancement, empowering teams with greater control and resilience during live attacks while streamlining mixed-environment defense. 

Prompt Flow in Azure AI Foundry provides a structured, visual environment to orchestrate Retrieval-augmented generation (RAG) workflows. By integrating AI Search and vector indices, businesses can guide large language models to generate contextually accurate responses based on up-to-date internal documents. This article outlines how Prompt Flow works, how it connects to AI Search, and demonstrates a practical example of building a RAG system for document-based queries. 

Microsoft Purview has become Microsoft’s central platform for data security, governance, and compliance. In 2025, it adds new capabilities such as Data Security Posture Management (DSPM), AI-focused investigations, and deeper integration with AI and external data sources.  For organizations adopting Copilot and AI agents, Purview is now the foundation for responsible data use, visibility, and risk reduction across the entire data estate. 

This article explains what Copilot can generate in Power Apps and Power Automate, and how to use it for prototyping, refinement, and faster build work. You will also find practical prompting guidelines to get more reliable outcomes. 

Your organization likely has more AI agents running today than you realize. Without proper governance, these autonomous systems create blind spots and security risks that rival any human user account. Microsoft Entra Agent ID solves this by treating AI agents as first-class identities within your Azure infrastructure, giving you the visibility, control, and audit capabilities you need to scale AI safely.

Microsoft has integrated OpenAI’s GPT-5 across Copilot products, giving Copilot faster short answers, deeper reasoning for complex tasks, and much larger context awareness. For CIOs and CTOs, this means more capable assistants for document-heavy workflows, better developer support, and clearer handling of uncertain prompts while existing compliance controls remain in place. Below is a practical, non-promotional guide to what to expect and how to prepare.

Microsoft continues to evolve Microsoft 365 Copilot to make everyday AI assistance more personal, more relevant – and more helpful where it matters. 

This guide introduces Microsoft sensitivity labels include the core label capabilities and explains how licensing tiers change what you can enforce, so business leaders can choose the most suitable option for their risk and collaboration needs.

This blog breaks down what Power Automate is, where it delivers the most value, and the key risks leaders should govern before scaling adoption.

This guide explains the specific SharePoint capabilities and SharePoint admin practices that most directly improve Copilot answer quality, especially metadata, permissions, publishing patterns, and the emerging agent model.

Microsoft Purview DLP helps organizations reduce data leakage by detecting sensitive content and applying consistent controls across Microsoft 365 workloads and endpoints. 

Microsoft 365 Copilot is moving from a simple writing helper to a full agent layer that can plan work, take actions and follow you across your core Microsoft 365 apps. This article explains three big changes from Ignite 2025.

AI agents have shifted from experimental add-ons to core components of enterprise systems. They now handle multi-step work on behalf of users, not just “prompt in, answer out” interactions. As their responsibilities grow, they must communicate with models, tools, and with each other. This is why Microsoft is backing up open standards like Agent2Agent (A2A) in Azure AI Foundry and Copilot Studio.

The digital experience market is undergoing a shift where AI-driven agents—not feature checklists—determine which platforms lead the way. In this year’s Forrester Wave™: Digital Experience Platforms, Q4 2025, Optimizely stands out as one of the strongest performers, propelled by its AI-native strategy, its powerful Opal agent orchestration engine, and a cohesive platform that helps teams work faster, smarter, and more creatively. 

Retrieval-Augmented Generation (RAG) represents a major step forward in how AI systems access and use knowledge. Rather than depending only on pre-trained data, RAG allows models to pull up-to-date, domain-specific information during runtime. This article explores how RAG operates within Azure AI Foundry, how its components integrate with Azure AI Search and Azure OpenAI, and what SMBs can gain from implementing this architecture for business-critical workloads.

Work IQ is the new intelligence layer behind Microsoft 365 Copilot that helps it understand you, your job and your organization. This article explains what Work IQ is and how it powers three patterns of AI at work: assistants, teammates and operators, illustrated with real Ignite 2025 demos and customer scenarios.

AI has shifted from experimentation to real-world execution. Advances in GPT are turning AI into an active assistant with capabilities like Instant Checkout and the Apps SDK. This document highlights why Microsoft’s platform offers a clear edge for scalable AI adoption.

This article explains what Agent 365 is, why it matters now, and how it can help you move from small agent pilots to real, long-term impact.

There’s a lot of talk about AI — and even more about tools like Microsoft Copilot and ChatGPT. But there’s a big difference between having access to AI and having AI that actually understands your digital reality. For anyone working with Optimizely CMS, CMP, DAM, or the full suite, Opal can become a key player. It’s not just another tool that generates text — it’s an intelligence engine built for your workflows, your language, and your customers. Here are five reasons why Opal should be a natural part of your digital strategy in the coming year.

Optimizely Opal is the next step in Optimizely’s commitment to intelligent digital development. Rather than being just another standalone tool, Opal acts as a layer of AI intelligence that amplifies the value of the entire Optimizely platform — from content creation to personalization and experimentation.

AI is rewriting the rules — and creating a clear advantage for those who adapt. As Google, Perplexity, and ChatGPT take over the act of summarizing the web, visibility isn’t just about rankings anymore. It’s about whether AI understands you — and chooses to cite you. Brands that learn to speak AI’s language will dominate the new search economy.

AI is transforming how we appear online. As ChatGPT, Perplexity, and Google Gemini interpret content on their own terms, traditional SEO is no longer enough. Here’s how to optimize for AI-driven search with GEO — Generative Engine Optimization — and make your website visible in the next generation of search results.

Data is now a strategic asset in a fast-changing transportation sector. As pressure grows to improve efficiency, reduce emissions, and elevate the passenger experience, the fusion of AI and BI is reshaping how transport services are planned and operated. This blog highlights how AI-driven analytics drives real gains across the value chain and how Hallandstrafiken, together with Precio Fishbone and Microsoft Azure, transformed its operational intelligence.

This guide explains how Microsoft Azure AI helps small and mid-sized logistics companies move from reacting to problems toward smarter, data-driven operations. It focuses on using AI for better routing, faster decisions, and scalable systems that don’t blow up costs, illustrated through practical Nordic case examples. By replacing manual checks with predictive tools, logistics SMBs can cut fuel and time waste, improve delivery reliability, and respond to rising customer expectations more effectively.  

With the rise of AI agents in enterprise workflows spanning customer support chatbots, HR automation, and productivity assistants, ensuring these agents act strictly in alignment with user intent and organizational objectives is critical for security, trust, and compliance. The new Task Adherence feature in Azure AI Content Safety addresses these concerns head-on, providing an automated, scalable safety net that detects agent misbehavior before it results in irreparable harm. This blog explores why Task Adherence matters, how it works, and how organizations can leverage it to create responsibl

This article explores how Azure AI and Microsoft technologies are transforming recruitment and HR. CIOs will find real-world case studies, key data, and actionable insights on implementing AI to accelerate hiring, improve candidate quality, and automate HR workflows.

AI offers rapid transformation for organizations, but it also introduces new and nuanced risks that leaders cannot ignore. CIOs should make wise decisions with a strategic lens on AI risk management.  Placing security as a foundation will enable business not only to navigate regulatory and operational risk, but to build lasting value and trust into every stage of AI adoption.

This blog sets the stage for secure AI adoption. First, we outline how content filtering and abuse monitoring reduce misuse risks. Next, we show how encryption, key management, and identity controls protect sensitive data. Finally, we explain practical options for business continuity and disaster recovery so your AI workloads stay online when the unexpected happens.

In this guide, explore what agentic AI truly means, how it stands apart from traditional generative methods, and how to develop practical workflows using AI Foundry. You’ll also learn how to scope initial projects, establish evaluation and governance processes, and determine when it’s best to leverage advanced reasoning models.

The decision between Copilot Studio and Azure AI Foundry represents more than a tool for selection. It's a strategic choice that determines whether AI becomes a genuine business asset or another pilot stuck in purgatory. This analysis examines why most SMB CIOs struggle with AI strategy and provides a framework for making decisions that align technical capabilities with business accountability.   

This guide gives you a simple framework to decide when to build an agent and when to prompt Copilot. You will learn how to write clear agent instructions, use proven prompt patterns, and keep documents the right length so responses are accurate and fast.

Azure AI Document Intelligence turns unstructured files like PDFs, scans, and forms into clean, structured data your systems can actually use. This blog walks through the key capabilities, business benefits, and practical steps to implement Azure AI Document Intelligence from pilot to scaled operation.

This guide breaks down Microsoft's QuickStart guide to help you roll out Copilot safely. You'll get the scoop on how it works, who's responsible for what (Microsoft vs. your team), and the key controls for keeping things secure and compliant. Grab this to get everyone on the same page and turn curiosity into real steps.

Building Copilot agents is just the first step. Governing them at scale is what separates success from chaos. This guide shows you how to design, deploy, and govern custom agents with Copilot Studio Lite, implement security controls, and scale adoption without losing control.

SharePoint Advanced Management (SAM) gives admins practical, SharePoint-level controls to keep access tight, content current, and Copilot results trustworthy. This article explains what SAM is, why it matters, and how to use its key features and some limitations so you can roll it out with confidence.

Shadow IT isn't deliberate sabotage. It's employees solving problems. This guide explains what shadow IT is, why it happens, what risks it creates, and how to prevent it without blocking employee productivity.

This article explains what shadow AI is, how it differs from shadow IT, where it typically appears, the top three risks, and concrete actions you can take to bring it under control. 

This article explains what low-code and no-code are, where Microsoft Power Platform fits in that market, and what Gartner says about its strengths.

Code review is essential for ensuring high code quality but can be time-consuming. By using AI in Azure DevOps, we can now automate the review process and save time. In this article, we explore how OpenAI can be integrated into pipelines to streamline the process and provide quick feedback without compromising quality.

Skövde Municipality has taken a major step forward both in communication and technology with an entirely new website. The new site offers visitors faster and easier access to relevant information and essential e-services. In addition to improved citizen service and communication, the new solution also results in significant time savings and reduced workload for municipal staff.

Implementing a document center in SharePoint streamlines the management of company documentation. It centralizes document handling, enhances access to information, and is guaranteed to save employees time.

How does document management really work at your company? Do you find the documents you’re looking for, and do you know where to store new ones? Do you have access to too much or too little information? If not, it’s time to get your document management in order!

Energy company Stockholm Exergi has developed a new self-service portal with the help of Precio Fishbone. The portal has strengthened customer relations through better communications while improving customers’ ability to manage and analyze their energy usage and subscription plans.

The Swedish municipal property management company Tornberget have implemented a new Business Intelligence System that will help them reduce energy consumption and related costs. The custom-built BI solution enables Tornberget to better manage, analyze and minimize their facilities’ energy usage. 

By rebuilding and moving the intranet to SharePoint Online, the Foundation Stora Sköndal has made its digital workplace more accessible, straightforward and fun to work at. The new solution is also easier to govern and gives the organization better control over its content, looks and functionality.

Microsoft Ignite 2023, the annual conference for developers, IT professionals, and business leaders, took place from November 14 to 17, 2023. The event featured over 1,000 sessions, workshops, and keynotes, covering topics such as cloud, AI, security, collaboration, and productivity. Following are the key announcements and takeaways from the event, and how they can help you and your organization achieve more.

Data is the most valuable asset in today’s world, and AI is the key to unlocking its potential. But how can you build and manage data and AI solutions that are innovative, intelligent, and responsible? In this blog post, we take a deeper dive into Microsoft Fabric, a new cloud service that integrates data and analytics tools into a single unified platform for the era of AI.

Dive into the critical reasons why secure programming is essential in our digital world. Understand the dire consequences of security negligence and how to uphold the highest security standards in software development. 

Imagine being in the middle of an important client presentation when your system suddenly crashes, leaving the room in awkward silence. Or maybe you lost a major deal because your competitor could respond faster thanks to their efficient, automated processes. These situations aren’t rare but are signs of a bigger problem: outdated technology. Legacy systems that feel "safe" and familiar can gradually erode your productivity and competitive edge.

Spelpaus.se is an online service where individuals can exclude themselves from all gambling that requires registration with gambling companies licensed to conduct gambling for money in Sweden. The service handles hundreds of requests every second and is managed by the Swedish Gambling Authority (Spelinspektionen). With the help of Precio Fishbone, the authority has strengthened the service’s performance and security.

When starting up a custom development project using an Application Lifecycle Management tool such as Azure DevOps, importing requirements is the first step. Word, PDF and Excel documents are usual sources for the requirements. This article describes a scenario with requirements and a method how to import them to Azure DevOps.

So, we're pretty good at the whole agile methodologies, programming, and system development thing, right? But you might be wondering why we need a policy for AI. Well, even though we're experts in AI and super organized, the real question is whether our clients know it. 

The care company Inagården has developed a new SharePoint-based document management system and intranet. In just a few months, the new solution has improved internal communication, knowledge sharing, and engagement on the intranet. The implementation of automated document workflows and the digitization of quality and management processes have increased efficiency and ensured that employees are better informed and updated about changes.

The business partner Aspia has elevated its digital workplace to a new level by creating a new cloud-based SharePoint intranet. This solution has significantly simplified collaboration for employees and made it easier to find relevant information, documents, colleagues, and other resources. With seamless integration with Teams, Viva Connections, and Microsoft 365, accessibility has also greatly improved. The new solution enhances internal communication and fosters a more unified company.

The car-sharing company SHARE NOW has implemented a new Case Management System automating its car damage and insurance claims handling. The new SharePoint- and Microsoft Power-based solution enables SHARE NOW to eliminate manual work, save time, improve customer communication, and get a better grip of both ongoing and handled cases.

Data is the fuel for AI, and AI is the engine for innovation. But how can you harness the power of data and AI to create intelligent, cutting-edge, and responsible solutions for your business? In this blog post, we will explore some of the new AI technologies for data and analytics in Microsoft Azure, the cloud platform that offers the most comprehensive portfolio of AI capabilities on the market.

In a series of articles I will talk about Entity Framework Core. In this article I will talk about the EF Core 7 and performance. All articles will be using .net 7 and EF Core 7.

This article explores the different options and future scenarios for SPFx development on SharePoint Server.

In a series of articles I will talk about Entity Framework Core.In this article I will talk about the new EF Core 7 features (or enhanced) and some that might be there in EF Core 8.  All articles will be using .net 7 and EF Core 7.

In a series of articles I will talk about Entity Framework Core. In the first article we discussed the basics of Entity Framework and basic setup. In this article we start with how you configure it and what options you have. All articles will be using .Net 7 and EF Core 7

Stockholms Sjukhem has replaced its previously customized intranet with a new standardized and SharePoint Online-based solution. The new platform leads to easier and more cost-effective use, development, governance and administration. It also enables better internal communication and increased engagement.

SPF Seniorerna has upgraded and modernized its web platform with a cost-effective and innovative approach. Using an agile upgrade method, the organization has been able to lift its former unstable platform to the latest version of Optimizely without operational disruptions and with minimal resources.Among other things, the upgrade has resulted in higher performance, optimal availability and improved administration and external communication.

In a series of articles I will talk about Entity Framework Core.In this first article we discuss the basics of Entity Framework and basic setup. All articles will be using .Net 7 and EF Core 7.

The blazing advancement of artificial intelligence (AI) has revolutionized various aspects of our lives, including image generation. With the advent of AI-powered image generation tools and services, the landscape of digital art and design has been transformed. In this blog post, we will scratch the surface of this technology and discuss some ethical concerns. Grab a cookie and let’s get started.

Hallandstrafiken, responsible for all public transport in Halland County, has gained better and faster insights and control of its traffic patterns and operations using a new Business Intelligence and Analytics platform. The solution delivers constantly updated reports about the company’s operations, including punctuality and deviations between planned and produced traffic. In addition to huge time savings, it also leads to better cooperation with affiliated transport operators and faster decisions on improvements that will optimize traffic and reduce climate impact.

These trends reflect the growing importance of making Intranets user-friendly and effective, to support the needs and goals of its users. They provide a good starting point for understanding the future direction of Intranets and can help organizations create Intranets that meet the needs of their employees and support their work processes.

Robotic Process Automation (RPA) is a rapidly growing technology that automates routine, repetitive tasks that are time-consuming and error-prone for humans. It's a digital workforce that uses software robots to perform tasks that are typically done by humans. With the advancements in AI and machine learning, the RPA market is expected to grow to €6.44 billion by 2024 (according to a report by ReportLinker Insights). In this blog post, we'll explore the latest trends in RPA. 

Landskrona City has created a new SharePointbased intranet. The new solution integrates Microsoft 365 and makes it easier for the employees to access other tools and internal information. Through seamless integration with Teams, it has also become easier for frontline personnel to access the intranet. 

It’s easy to exaggerate your focus on the graphical details when building a new website. You’re no doubt all too familiar with suggestions from your design team like “We must have a trendy hero image on the start page demonstrating what a cool crew we all are!” and “Wouldn’t it be just dandy having our logo encircled by the moon?”. However, to create a winning website formula, building a site that truly makes a difference to users and captures their attention, you instead need to concentrate your focus on its usability and accessibility.

The Stora Sköndal Foundation has sharpened the efficiency of its residence administration with a new system developed by Precio Fishbone. The new solution integrates the Foundation’s residence management and billing processes in a role-based, secure, and easily-handled manner.

Implementing an RPA solution, the Swedish Energy Agency has initiated the work of eliminating monotonous and repetitive manual tasks in order to save time and make better use of its competence. One of the first RPA processes involves the automation of reporting and accounting routines.

Ericsson's Idea Boxes are a web-based and global innovation system where all 120,000 employees can build on each other's ideas. No matter which department or continent they work. Also, they dared to challenge.

Västarvet (Western heritage) is Sweden's largest administrator of natural and cultural heritage. On their search engine-based website, you can search for large amounts of information: from among hundreds of thousands of photographs and objects, in the collections of a variety of museums. Precio Fishbone developed the website from complete interaction design.  - The big challenge was to integrate the website with all the information in the underlying systems, explains Henrik Staberg, project manager at Precio Fishbone. 

It has never been easier to cycle in Gothenburg. With the Trafiken.nu website and the Bike Route Planner function, city cyclists can find the best route quickly and easily - via computer, tablet and mobile phone. – A very interesting and technically challenging project, says Joakim Berglund, developer at Precio Fishbone, who is behind architecture and development. 

Incert works with personal certification in the installation area and at the heart of their business is a very comprehensive register with all relevant information about all persons, certificates and companies involved. Therefore, it is essential that they have a working document management system that can be trusted. – Precio Fishbone has created a functional, flexible and cloud-adapted application that is truly "top of the line",says Incert’s CEO, Peter Rohlin. 

Based on SharePoint, Precio Fishbone developed an extensive operational system for the consulting firm WSP. The objectives of the system for this multi-faceted firm was to facilitate day-to-day work, promote collaboration across organizational boundaries and to facilitate knowledge exchange between assignments and staff.